Refund & Cancellation Policy

We want you to be satisfied with every product you license from VENCHES DIGITAL LLC. Because our products are digital goods delivered electronically and cannot be returned in the conventional sense, this policy sets out clearly when a refund is available.

You may request a refund within 14 days of delivery, subject to the conditions below.

The refund window opens on the date we deliver your download link or licence key, and closes 14 calendar days later. Requests received after that date are outside this policy, although we will still review exceptional circumstances in good faith.

We will issue a full refund where:

• The product is materially different from its published description.
• The product is technically defective and we cannot resolve the fault within a reasonable period.
• You were charged twice, or charged in error, for the same licence.
• Your download link or licence key was never delivered and we cannot supply a working one.
• You cancelled your order request before we issued a written order confirmation.

To protect against misuse of downloadable goods, refunds are not available where:

• The request is made more than 14 days after delivery.
• The product has been substantially downloaded, deployed or incorporated into a delivered end product.
• The reason given is a change of mind after the product has been used commercially.
• The product works as described but lacks a feature that was never advertised.
• Your system does not meet the technical requirements published on the product page.
• The licence terms have been breached, including redistribution or sharing of the files.

• Email support@venchesdigital.com from the address used on your order.
• Include your order reference number and the product name.
• Describe the problem, with screenshots or error messages where relevant.
• Allow us a reasonable opportunity to fix a technical fault first.

We acknowledge refund requests within 1 business day and aim to reach a decision within five business days.

Approved refunds are returned to the original payment method. Once processed on our side, funds typically appear within 5–10 business days, depending on your bank or card issuer. We do not charge a processing fee for a refund.

On issuing a refund, your licence to use the product terminates immediately. You must delete all copies in your possession and cease use in any end product.

SaaS plans billed on a recurring basis may be cancelled at any time by emailing support@venchesdigital.com. Cancellation takes effect at the end of your current billing period.

• You retain access for the remainder of the period already paid for.
• No further charges are made after cancellation takes effect.
• Partial periods are not refunded, except where required by applicable law.
• A first billing period may be refunded in full if cancelled within 14 days and the service was not substantially used.

Because no payment is taken when you submit an order request, you may cancel it at no cost at any time before we issue a written order confirmation. Simply reply to our email or contact support@venchesdigital.com with your reference number.

Please contact us before initiating a chargeback. Most issues are resolved faster directly, and we will always consider a fair resolution. Where a chargeback is raised without prior contact, we reserve the right to suspend the associated licence pending resolution.

This policy is offered in addition to, and does not limit, any statutory right you may have as a consumer under the law of your country of residence.

To request a refund or ask about this policy, contact: