Digital Delivery Policy

VENCHES DIGITAL LLC supplies digital goods exclusively: Online Sale of Digital Goods, SaaS Applications, Design Templates, Photography Presets, and Downloadable Digital Assets. No physical products are manufactured, stocked or shipped. There are no shipping charges, customs duties or delivery addresses associated with any order.

All products are delivered electronically to the email address you provide on your order request. A delivery email contains:

• A secure, time-limited download link for your product files.
• Your licence key, where the product requires activation.
• The licence tier and permitted scope of use.
• Installation or deployment documentation.
• Your order reference number for support purposes.

Delivery follows order confirmation, not order submission. The sequence is:

• You submit an order request through the order form on this site.
• We review the request manually and reply within 1 business day with confirmation and payment instructions.
• You complete payment using the instructions provided.
• We issue your delivery email, normally within one business day of payment being received and cleared.

Where a product requires configuration for your environment, we state the expected delivery time in your order confirmation before you pay.

Download links remain valid for 30 days from issue and may be used to download your files up to five times. If a link expires or is exhausted, contact support@venchesdigital.com with your order reference and we will reissue it at no cost for the duration of your licence period.

For SaaS plans, access is provisioned to the account email on your order and is available immediately on confirmation.

If you have not received your delivery email:

• Check your spam, junk and promotions folders.
• Add support@venchesdigital.com to your safe-sender list.
• Confirm the email address you supplied on your order was correct.
• Check whether a corporate mail filter is blocking external attachments or links.
• If it still has not arrived, email support@venchesdigital.com with your order reference.

We will resend to a corrected address or arrange an alternative delivery channel. A product that cannot be delivered is fully refundable under our Refund & Cancellation Policy.

Each product page lists the delivered file formats, approximate package size and any technical requirements. It is your responsibility to confirm compatibility with your systems before ordering. Our support team will gladly answer compatibility questions before you place an order request.

Where a product includes an update entitlement, we notify you by email when a new version is released and provide a fresh download link. Update entitlements are stated on each product page and in your order confirmation, and run from the date of delivery.

Large packages may be interrupted by unstable connections. We recommend a download manager for files over 500 MB. If a download fails repeatedly, contact support and we will provide an alternative mirror or split archive.

Delivery and access issues are handled by our support team during Monday – Friday, 9:00 AM – 6:00 PM (MST), with a target response time of within 1 business day. Always include your order reference number so we can locate your record quickly.

For any delivery question, contact: